** Important information for Active Duty Service Members**

COVID-19 update: To ensure the safety of both patients and dental staff, the American Dental Association is asking that all elective (non-emergency) dental procedures be postponed at this time. Click here for more information on dental emergencies.

If you are experiencing a dental emergency (emergency dental care includes any treatment necessary to relieve pain, treat infection, or control bleeding) you should:

  • Call United Concordia’s dental emergency line at 1-800-858-0051*
For more information on remote and DTF-referred emergency policies, click here.

* Note that this line is to be used for dental emergencies only.  It is available Sunday, 6:00 pm - Friday, 10:00 pm, Eastern Time.

You may also seek care for a dental emergency from your closest emergency room; however, please understand that the healthcare system may be overwhelmed with medical patients at this time and it is recommended that you contact your dentist and/or United Concordia for assistance.

** Important information for dentists.** Learn more.

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Tutorials (Government)

Welcome to United Concordia's ADDP online tutorials. The goal of the sessions below is to provide an overview of the ADDP, the referral process, and DISC so you can:

  • Understand the ADDP and how it affects the way military dental treatment facilities (DTFs) refer active duty service members (ADSMs) for private sector dental care.
  • Use United Concordia's Dental Authorization and Referral Tracker (DART®+) system to submit and modify referrals.
  • Run customized reports for your DTF and ADSMs using the tools and information available in DISC.

Important: The new ADDP contract began August 1, 2014 and contains many new program features that will benefit military Dental Treatment Facilities and your service members.

United Concordia will provide quarterly webinars to provide training on the enhanced referral system (DART®+) and other program benefits.

Click here to view the dates and times of the ADDP webinars.

Tutorial Downloads

Additional tutorials are being updated and will be available soon. Please check back.
TutorialFile Options
DTF online tutorial/webinar slides (with assessment and printable certificate) PDF Tutorial (.pdf)
Remote ADDP tutorial PDF Tutorial (.pdf)
DTF Instructions and process flow to refer to a non-network dentist PDF Tutorial (.pdf)
DTF webinar slides for referring to a non-network dentist PDF Tutorial(.pdf)

File Viewers

Listed below are links to download Adobe PDF Reader and MS PowerPoint Viewer.

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