** Important information for Active Duty Service Members**

COVID-19 update: To ensure the safety of both patients and dental staff, the American Dental Association is asking that all elective (non-emergency) dental procedures be postponed at this time. Click here for more information on dental emergencies.

If you are experiencing a dental emergency (emergency dental care includes any treatment necessary to relieve pain, treat infection, or control bleeding) you should:

  • Call United Concordia’s dental emergency line at 1-800-858-0051*
For more information on remote and DTF-referred emergency policies, click here.

* Note that this line is to be used for dental emergencies only.  It is available Sunday, 6:00 pm - Friday, 10:00 pm, Eastern Time.

You may also seek care for a dental emergency from your closest emergency room; however, please understand that the healthcare system may be overwhelmed with medical patients at this time and it is recommended that you contact your dentist and/or United Concordia for assistance.

** Important information for dentists.** Learn more.

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Make an Appointment - Remote (Routine Care)

Remote ADSMs may personally coordinate their routine (non-specialty dental care such as examinations, cleanings, fillings) covered dental services* as long as the dental treatment is less than $750 per procedure or appointment or the cumulative total is less than $1,500 for treatment plans completed within a consecutive 12-month period.

*A listing of covered benefits, to include specialty care, is available in the Benefits section of this Website. Not all dental procedures are covered under the Remote ADDP. If you elect to receive non-covered services, you are responsible for payment.

The following information provides detailed instructions on the steps necessary to receive an appointment with a civilian dentist. For more information, consult the online tutorial for Remote ADSMs.

To coordinate their routine dental care, ADSMs must receive an instant Appointment Control Number (ACN) by completing an  ACN Request Form. The ACN is provided by United Concordia and must be obtained prior to receipt of all private sector dental care.

After receiving an ACN, ADSMs may schedule an appointment with a United Concordia network dentist. They can use our Find a Dentist tool to locate a dentist near them.

If ADSMs have difficulty getting an appointment within 21 calendar days of request, they can contact United Concordia at 1-866-984-ADDP (2337).

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