**United Concordia is dedicated to helping Active Duty Service Members impacted by natural disasters throughout the country. We realize you are wrestling with many issues and concerns in light of the current situation - your dental care shouldn’t be one of them.

If your dental treatment has been impacted by a natural disaster, please contact United Concordia’s disaster line at 1-800-858-0051 to locate a dentist and get answers to any questions regarding dental coverage. Please let us know you’ve been affected by the disasters when you call.**

**  Notice of System Maintenance **
In order to improve our service to you, we are performing system maintenance on Friday, January 21st, 2022 9:00 PM EDT until Saturday, January 22nd, 2022 6:00 AM EDT. Certain functions may not be available during this time. We apologize for the inconvenience. Thank you.
skip to main content

Cancellations and Missed Appointments

If active duty service members (ADSMs) are unable to keep an appointment, they should attempt to cancel it with the civilian dentist at least 24 hours before their scheduled visit.

Extenuating circumstances may occasionally prevent ADSMs from cancelling within 24 hours of their appointment. ADSMs can submit an appeal to United Concordia if they receive a bill for a missed appointment. The appeal should include a detailed explanation as to why the appointment was missed and must be submitted online or in writing to United Concordia at:

  • United Concordia Companies, Inc.
  • ADDP Unit - Appeals
  • P.O. Box 69430
  • Harrisburg, PA 17106-9430