** Important information for Active Duty Service Members**

COVID-19 update: To ensure the safety of both patients and dental staff, the American Dental Association is asking that all elective (non-emergency) dental procedures be postponed at this time. Click here for more information on dental emergencies.

If you are experiencing a dental emergency (emergency dental care includes any treatment necessary to relieve pain, treat infection, or control bleeding) you should:

  • Call United Concordia’s dental emergency line at 1-800-858-0051*
For more information on remote and DTF-referred emergency policies, click here.

* Note that this line is to be used for dental emergencies only.  It is available Sunday, 6:00 pm - Friday, 10:00 pm, Eastern Time.

You may also seek care for a dental emergency from your closest emergency room; however, please understand that the healthcare system may be overwhelmed with medical patients at this time and it is recommended that you contact your dentist and/or United Concordia for assistance.

** Important information for dentists.** Learn more.

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Cancellations and Missed Appointments

If active duty service members (ADSMs) are unable to keep an appointment, they should attempt to cancel it with the civilian dentist at least 24 hours before their scheduled visit.

Extenuating circumstances may occasionally prevent ADSMs from cancelling within 24 hours of their appointment. ADSMs can submit an appeal to United Concordia if they receive a bill for a missed appointment. The appeal should include a detailed explanation as to why the appointment was missed and must be submitted online or in writing to United Concordia at:

  • United Concordia Companies, Inc.
  • ADDP Unit - Appeals
  • P.O. Box 69430
  • Harrisburg, PA 17106-9430
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