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Cancellations and Missed Appointments

If active duty service members (ADSMs) are unable to keep an appointment, they should attempt to cancel it with the civilian dentist at least 24 hours before their scheduled visit.

Extenuating circumstances may occasionally prevent ADSMs from cancelling within 24 hours of their appointment. ADSMs can submit an appeal to United Concordia if they receive a bill for a missed appointment. The appeal should include a detailed explanation as to why the appointment was missed and must be submitted online or in writing to United Concordia at:

  • United Concordia Companies, Inc.
  • ADDP Unit - Appeals
  • P.O. Box 69430
  • Harrisburg, PA 17106-9430
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