**United Concordia is dedicated to helping Active Duty Service Members impacted by natural disasters throughout the country. We realize you are wrestling with many issues and concerns in light of the current situation - your dental care shouldn’t be one of them.

If your dental treatment has been impacted by a natural disaster, please contact United Concordia’s disaster line at 1-800-858-0051 to locate a dentist and get answers to any questions regarding dental coverage. Please let us know you’ve been affected by the disasters when you call.**

**  Notice of System Maintenance **
In order to improve our service to you, we are performing system maintenance on Friday, January 21st, 2022 9:00 PM EDT until Saturday, January 22nd, 2022 6:00 AM EDT. Certain functions may not be available during this time. We apologize for the inconvenience. Thank you.
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Benefits under the ADDP for remote service members will be provided as delineated in the The Active Duty Dental Benefit (Attachment 2 of the ADDP contract). The ADDP will only pay for covered dental benefits, non-covered dental benefits specifically authorized by the Government, and those dental benefits that require and have received authorization prior to receipt of dental care. If ADSMs elect to receive non-covered services, they will be responsible for payment.

Accessing Private Sector Dental Care

Routine Dental Care

Remote ADSMs may personally coordinate their routine covered dental procedures (e.g. examinations, cleanings, fillings) as long as the dental treatment is less than $750 per procedure or appointment or the cumulative total is less than $1,500 for treatment plans completed within a consecutive 12-month period. The procedure must be a covered benefit as listed in The Active Duty Dental Benefit. However, an Appointment Control Number (ACN) provided by United Concordia must be obtained prior to receipt of care for all courses of treatment, regardless of cost. ADSMs can instantly obtain an ACN by completing an online ACN Request Form or by calling 1–866–984–ADDP (1–866–984–2337).

Specialty and Other Private Sector Dental Care

Remote ADSMs must receive authorization prior to receiving:

  • Specialty dental care (e.g., crowns, bridges, dentures, periodontal treatment)*
  • Dental care in excess of $750 per procedure or appointment
  • Dental care with a cumulative total greater than $1,500 for treatment plans completed within a consecutive 12-month period
  • Dental care from a non-network dentist

*For implant specialty services, you will also need a Command Memorandum from your unit signed by the unit commander or designated representative. This should be submitted by the civilian dentist as an attachment with the completed Authorization Request Form. Orthodontics is not an approved service for Remote Active Duty Service Members. ADSMs should not initiate preliminary orthodontic assessments. Appointment Control Numbers will not be issued for this purpose. Orthodontic care initiated by the member shall become the member's financial responsibility.

To receive authorization, Remote ADSMs must have their civilian dentist complete an Authorization Request Form. This form must indicate the services desired in order to initiate the authorization request. This form is available on the ADDP website in the Civilian Dentists portal for electronic completion and submission by the dentist. It can also be downloaded from the Civilian Dentists or Active Duty Service Members portals on the ADDP website. Upon authorization approval, the ADSM and civilian dentist will be notified and an appointment can be scheduled to initiate care. The determination of the authorization request can take from five to seven business days.

All information must be submitted online by the civilian dentist or mailed in a single package to:

  • United Concordia Companies, Inc.
  • ADDP Unit
  • P.O. Box 69431
  • Harrisburg, PA 17106-9431

Network Dentists

Remote ADSMs must use a United Concordia network dentist to receive dental services as part of the ADDP. The ADSMs are responsible for payment of care if they choose to utilize a non-network dentist without prior approval. If there is no network dentist available, the ADSM must call United Concordia at 1-866-984-ADDP (2337) to verify lack of network availability and receive permission to use a non-network dentist.

Using a network dentist relieves ADSMs of financial and administrative burdens. ADSMs have no "out of pocket" expenses and are never required to pay up front for covered dental services. Further, United Concordia network dentists will submit claims on their behalf.

ADSMs can use our Find a Dentist tool to search for United Concordia network dentists near their home or work. If they need assistance, United Concordia can make an appointment for them.