** Important information for Active Duty Service Members**

COVID-19 update: To ensure the safety of both patients and dental staff, the American Dental Association is asking that all elective (non-emergency) dental procedures be postponed at this time. Click here for more information on dental emergencies.

If you are experiencing a dental emergency (emergency dental care includes any treatment necessary to relieve pain, treat infection, or control bleeding) you should:

  • Call United Concordia’s dental emergency line at 1-800-858-0051*
For more information on remote and DTF-referred emergency policies, click here.

* Note that this line is to be used for dental emergencies only.  It is available Sunday, 6:00 pm - Friday, 10:00 pm, Eastern Time.

You may also seek care for a dental emergency from your closest emergency room; however, please understand that the healthcare system may be overwhelmed with medical patients at this time and it is recommended that you contact your dentist and/or United Concordia for assistance.

** Important information for dentists.** Learn more.

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Reference Materials

The information on this page is in a secure area on our Website. It can be accessed by clicking on the document you wish to view and then logging in with your ADDP Patient Data Tracker or Speed eClaim® login and password. If you are not registered in ADDP Patient Data Tracker or Speed eClaim®, complete our online registration form.

United Concordia does not discriminate against our members who are victims of abuse or domestic violence. It is recommended that participating dentists in New York print the following flyer and post it in their office.
NYS Domestic Abuse Office Flyer

 

ADDP Dental Reference Guide

The ADDP Dental Reference Guide is designed to provide you and your office staff with information about the Active Duty Dental Program (ADDP). While it is not intended to be the sole legal basis for contract/benefit interpretation, it will be your reference guide for eligibility, coverage, policies, procedures, procedure codes, claims and payments.

Familiarity with the concepts in this manual and United Concordia procedures and policies will ensure proper and efficient administration of the ADDP. If you find anything in this guide which you feel is unclear, please contact your Professional Relations Representative.

CDT 2020 Procedure Code Update

Effective January 1, 2020, UCCI will use CDT 2020 procedure codes. Providers can  submit claims using these codes for dates of service on or after January 1, 2020.

 

Connection Newsletters

One of the most important ways we communicate with dentists and their office staff is through our newsletter, the Connection. This newsletter is designed to:

  • Advise dental offices of new dental policies and procedures or changes to existing policies
  • Present guidelines for accurate and timely claims submission
  • Inform dentists and their staff of new benefits and guidelines
  • Provide corporate updates

The Connection is distributed to all participating dentists quarterly, and is considered official notification for ADDP policy and procedure changes.

Following are links to our most recent editions.

 

Appointment Availability

United Concordia is committed to ensuring active duty service members have timely access to a routine dental appointment. Our goal is to maintain a diverse and stable network so that our enrollees will be able to receive dental care at a convenient location and time.

Active duty service members must be able to obtain a routine general dentist appointment, with a network dentist, within 21 calendar days of their request. Furthermore, specialty consultations must be provided within the 28-day ADDP timeliness requirement and emergency treatment should be provided within a 24-hour timeliness requirement.

If you are unable to meet these availability standards, please notify United Concordia at (888) 286-8454. Thank you for your cooperation.

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