**United Concordia is dedicated to helping Active Duty Service Members impacted by natural disasters throughout the country. We realize you are wrestling with many issues and concerns in light of the current situation - your dental care shouldn’t be one of them.

If your dental treatment has been impacted by Hurricane Ida, please contact United Concordia’s disaster line at 1-800-858-0051 to locate a dentist and get answers to any questions regarding dental coverage. Please let us know you’ve been affected by the disasters when you call.**

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Reference Materials

The information on this page is in a secure area on our Website. It can be accessed by clicking on the document you wish to view and then logging in with your ADDP Patient Data Tracker or Speed eClaim® login and password. If you are not registered in ADDP Patient Data Tracker or Speed eClaim®, complete our online registration form.

United Concordia does not discriminate against our members who are victims of abuse or domestic violence. It is recommended that participating dentists in New York print the following flyer and post it in their office.
NYS Domestic Abuse Office Flyer

 

ADDP Dental Reference Guide

The ADDP Dental Reference Guide is designed to provide you and your office staff with information about the Active Duty Dental Program (ADDP). While it is not intended to be the sole legal basis for contract/benefit interpretation, it will be your reference guide for eligibility, coverage, policies, procedures, procedure codes, claims and payments.

Familiarity with the concepts in this manual and United Concordia procedures and policies will ensure proper and efficient administration of the ADDP. If you find anything in this guide which you feel is unclear, please contact your Professional Relations Representative.

CDT 2020 Procedure Code Update

Effective January 1, 2020, UCCI will use CDT 2020 procedure codes. Providers can  submit claims using these codes for dates of service on or after January 1, 2020.

 

Connection Newsletters

One of the most important ways we communicate with dentists and their office staff is through our newsletter, the Connection. This newsletter is designed to:

  • Advise dental offices of new dental policies and procedures or changes to existing policies
  • Present guidelines for accurate and timely claims submission
  • Inform dentists and their staff of new benefits and guidelines
  • Provide corporate updates

The Connection is distributed to all participating dentists quarterly, and is considered official notification for ADDP policy and procedure changes.

Following are links to our most recent editions.

 

Appointment Availability

United Concordia is committed to ensuring active duty service members have timely access to a routine dental appointment. Our goal is to maintain a diverse and stable network so that our enrollees will be able to receive dental care at a convenient location and time.

Active duty service members must be able to obtain a routine general dentist appointment, with a network dentist, within 21 calendar days of their request. Furthermore, specialty consultations must be provided within the 28-day ADDP timeliness requirement and emergency treatment should be provided within a 24-hour timeliness requirement.

If you are unable to meet these availability standards, please notify United Concordia at (888) 286-8454. Thank you for your cooperation.

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