Contact Information
Contact Information
ADDP Customer Service Representatives
United Concordia's ADDP Customer Service department consists of Customer Service personnel trained to assist in responding to inquiries about the ADDP.
A toll-free service is available to respond to your inquiries, 8:00 am through 8:00 pm, Monday through Friday, Eastern Time, at (888) 286-8454.
Contact ADDP Customer Service by email at addpcs@ucci.com. Or you may write to the ADDP Customer Service department at:
- United Concordia Companies, Inc.
- ADDP Unit
- P.O. Box 69430
- Harrisburg, PA 17106-9430
Whether you are contacting United Concordia by email, telephone or letter, the following information is needed:
- Member's Name
- Member's Social Security Number
- Member's Date of Birth
- Claim or Inquiry Number, if applicable
- Dentist's Identification Number (United Concordia Dentist Number)
Additional Contact Information is below:
Toll Free Telephone Contacts
Providers: 1-888-286-8454
Dental Case Management: 1-866-568-6101
Fraud and Abuse Hotline: 1-877-968-7455
Email Contacts
Customer Service questions: addpdcf@ucci.com
Authorizations or Appeals questions: addpcm@ucci.com
Mailing Addresses
Claims:
ADDP Claims Processing
P.O. Box 69429
Harrisburg, PA 17106-9429
Customer Service:
ADDP Customer Service
P.O. Box 69430
Harrisburg, PA 17106-9430
Authorizations or Appeals:
ADDP Authorization or Appeal Requests
P.O. Box 69431
Harrisburg, PA 17106-9431
Grievances:
ADDP Grievances
4401 Deer Path Road, DP -1E
Harrisburg, PA 17110-3907
Fraud and Abuse:
United Concordia Companies, Inc.
Special Investigations Unit
4401 Deer Path Road, DP-3B
Harrisburg, PA 17110
ADDP Dental Professional Relations Representatives
United Concordia maintains a field staff of Dental Professional Relations Representatives who are dedicated to assisting dentists and their staff in understanding the Active Duty Dental Program (ADDP). Professional Relations Representatives are available to answer policy questions, provide professional support, furnish information regarding the ADDP and assist with problems that require more than a telephone call or letter to our Customer Service Department. Although these representatives can usually resolve a question or concern by telephone, they also visit dental offices to provide in person support.
In addition to these field representatives, we have national professional relations team that will support the ADDP.
Dental Care Finders (DCF)
Our Dental Care Finders work closely with Dental Treatment Facilities (DTFs) to ensure that all active duty service members (ADSMs) have access to quality dental health care. They are also responsible for assisting ADSMs with obtaining needed dental care in order to ensure their dental readiness. This includes making appointments for ADSMs with network dentists (or non-network dentists when necessary).
It is also important to note that a DCF will maintain relationships with dental offices, so that appointments can be efficiently scheduled. Due to the DoD's appointment timeliness requirement, the DCF will monitor and track scheduled appointments for dental treatment until the actual referred services are rendered.