** Important information for Active Duty Service Members**

COVID-19 update: To ensure the safety of both patients and dental staff, the American Dental Association is asking that all elective (non-emergency) dental procedures be postponed at this time. Click here for more information on dental emergencies.

If you are experiencing a dental emergency (emergency dental care includes any treatment necessary to relieve pain, treat infection, or control bleeding) you should:

  • Call United Concordia’s dental emergency line at 1-800-858-0051*

* Note that this line is to be used for dental emergencies only.  It is available Sunday, 6:00 pm - Friday, 10:00 pm, Eastern Time.

You may also seek care for a dental emergency from your closest emergency room; however, please understand that the healthcare system may be overwhelmed with medical patients at this time and it is recommended that you contact your dentist and/or United Concordia for assistance.

** Important information for dentists.** Learn more.

skip to main content

Contact Information

ADDP Customer Service Representatives

United Concordia's ADDP Customer Service department consists of Customer Service personnel trained to assist in responding to inquiries about the ADDP.

A toll-free service is available to respond to your inquiries, 8:00 am through 8:00 pm, Monday through Friday, Eastern Time, at (888) 286-8454.

Contact ADDP Customer Service by email at addpcs@ucci.com. Or you may write to the ADDP Customer Service department at:

  • United Concordia Companies, Inc.
  • ADDP Unit
  • P.O. Box 69430
  • Harrisburg, PA 17106-9430

Whether you are contacting United Concordia by email, telephone or letter, the following information is needed:

  • Member's Name
  • Member's Social Security Number
  • Member's Date of Birth
  • Claim or Inquiry Number, if applicable
  • Dentist's Identification Number (United Concordia Dentist Number)

Additional Contact Information is below:

Toll Free Telephone Contacts

Providers:    1-888-286-8454

Dental Case Management:  1-866-568-6101

Fraud and Abuse Hotline:  1-877-968-7455

 

Fax Information

Customer Service: 1-717-433-9864

Dental Case Management:  1-866-309-1091

Grievances:  1-717-260-7168

Fraud and Abuse:  1-717-260-7204

 

Email Contacts

Customer Service questions:  addpdcf@ucci.com

Authorizations or Appeals questions:  addpcm@ucci.com

 

Mailing Addresses
Claims:

ADDP Claims Processing
P.O. Box 69429
Harrisburg, PA 17106-9429

 

Customer Service:

ADDP Customer Service
P.O. Box 69430
Harrisburg, PA 17106-9430

 

Authorizations or Appeals:

ADDP Authorization or Appeal Requests
P.O. Box 69431
Harrisburg, PA 17106-9431

 

Grievances:

ADDP Grievances
Contract Administration
1800 Center Street 2AL4
Camp Hill, PA  17089

 

Fraud and Abuse:

United Concordia Companies, Inc.
Special Investigations Unit
4401 Deer Path Road, DP-3B
Harrisburg, PA 17110

 

^ Back To Top

ADDP Dental Professional Relations Representatives

United Concordia maintains a field staff of Dental Professional Relations Representatives who are dedicated to assisting dentists and their staff in understanding the Active Duty Dental Program (ADDP). Professional Relations Representatives are available to answer policy questions, provide professional support, furnish information regarding the ADDP and assist with problems that require more than a telephone call or letter to our Customer Service Department. Although these representatives can usually resolve a question or concern by telephone, they also visit dental offices to provide in person support.

In addition to these field representatives, we have national professional relations team that will support the ADDP.

^ Back To Top

Dental Care Finders (DCF)

Our Dental Care Finders work closely with Dental Treatment Facilities (DTFs) to ensure that all active duty service members (ADSMs) have access to quality dental health care. They are also responsible for assisting ADSMs with obtaining needed dental care in order to ensure their dental readiness. This includes making appointments for ADSMs with network dentists (or non-network dentists when necessary).

It is also important to note that a DCF will maintain relationships with dental offices, so that appointments can be efficiently scheduled. Due to the DoD's appointment timeliness requirement, the DCF will monitor and track scheduled appointments for dental treatment until the actual referred services are rendered.

^ Back To Top

HOME | ADSM/AGR | CIVILIAN DENTISTS | GOVERNMENT/PROGRAM ADMINISTRATORS