** Important information for Active Duty Service Members**

COVID-19 update: To ensure the safety of both patients and dental staff, the American Dental Association is asking that all elective (non-emergency) dental procedures be postponed at this time. Click here for more information on dental emergencies.

If you are experiencing a dental emergency (emergency dental care includes any treatment necessary to relieve pain, treat infection, or control bleeding) you should:

  • Call United Concordia’s dental emergency line at 1-800-858-0051*

* Note that this line is to be used for dental emergencies only.  It is available Sunday, 6:00 pm - Friday, 10:00 pm, Eastern Time.

You may also seek care for a dental emergency from your closest emergency room; however, please understand that the healthcare system may be overwhelmed with medical patients at this time and it is recommended that you contact your dentist and/or United Concordia for assistance.

** Important information for dentists.** Learn more.

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The Active Duty Dental Program (ADDP), offered by the Department of Defense (DoD) through the Defense Health Agency (DHA), provides nationwide dental coverage. United Concordia administers and underwrites the ADDP for the TMA. The ADDP creates a unique partnership between United Concordia's dental network and the military Services to offer dental care to active duty service members.

To be considered a Covered Service, a procedure or treatment must meet the requirement of being appropriate and necessary to establish and maintain dental health to meet military worldwide readiness/deployment status. Active Duty Service Members (ADSMs) may receive any covered service listed in the ADDP Dental Reference Guide, as long as the referral and/or authorization requirements are met prior to receiving treatment.

Treatment for the following services will be initiated within the 21-day ADDP timeliness requirement:

  • Examination and Diagnosis
  • Dental Prophylaxis
  • Preventive
  • Routine Restorative

Specialty procedures should be provided within a 28-day ADDP timeliness requirement. If a Dental Treatment Facility (DTF) cannot provide a covered dental service within the access standard, the DTF may refer the ADSM to private civilian care. Dental emergency treatment should be provided within a 24-hour ADDP timeliness requirement.