** Important information for Active Duty Service Members**

COVID-19 update: To ensure the safety of both patients and dental staff, the American Dental Association is asking that all elective (non-emergency) dental procedures be postponed at this time. Click here for more information on dental emergencies.

If you are experiencing a dental emergency (emergency dental care includes any treatment necessary to relieve pain, treat infection, or control bleeding) you should:

  • Call United Concordia’s dental emergency line at 1-800-858-0051*

* Note that this line is to be used for dental emergencies only.  It is available Sunday, 6:00 pm - Friday, 10:00 pm, Eastern Time.

You may also seek care for a dental emergency from your closest emergency room; however, please understand that the healthcare system may be overwhelmed with medical patients at this time and it is recommended that you contact your dentist and/or United Concordia for assistance.

** Important information for dentists.** Learn more.

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New: ADDP Authorization Process for remote ADSMs

Effective November 1, 2009, United Concordia will no longer utilize the online authorization process. All authorizations should be submitted by mailing a completed request form and required materials to United Concordia. This new process will ensure that all materials are received and reviewed by Defense Health Agency (DHA) in a timely and efficient manner.

Network dentists can request authorizations for Remote ADSMs by accessing the ADDP Authorization Form, located under Forms ADDP Authorization Form. Print, complete and return the form to:

  • United Concordia
  • ADDP Authorization Requests
  • PO Box 69431
  • Harrisburg, PA 17106-9431

Proposed treatment and pertinent documentation must be submitted. Please be advised, United Concordia will only return X-rays/photos if a self-address, stamped envelope is included for each individual inquiry. (We always recommend sending duplicates.)

Remember: Authorizations are required for all care that Remote Active Duty Service Members (ADSMs) cannot self-refer. A dentist will be required to obtain an authorization if:

  • treatment is greater than $500 per appointment;
  • the cumulative total is $1,500 or more for treatment plans completed within a consecutive 12 month period;
  • the procedure is not a covered benefit under the Remote ADDP.
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