** Important information for Active Duty Service Members**

COVID-19 update: To ensure the safety of both patients and dental staff, the American Dental Association is asking that all elective (non-emergency) dental procedures be postponed at this time. Click here for more information on dental emergencies.

If you are experiencing a dental emergency (emergency dental care includes any treatment necessary to relieve pain, treat infection, or control bleeding) you should:

  • Call United Concordia’s dental emergency line at 1-800-858-0051*
For more information on remote and DTF-referred emergency policies, click here.

* Note that this line is to be used for dental emergencies only.  It is available Sunday, 6:00 pm - Friday, 10:00 pm, Eastern Time.

You may also seek care for a dental emergency from your closest emergency room; however, please understand that the healthcare system may be overwhelmed with medical patients at this time and it is recommended that you contact your dentist and/or United Concordia for assistance.

** Important information for dentists.** Learn more.

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Contact Information

ADDP Website and Email Address

 

Customer Service and Appointment Scheduling

Phone: 1-866-984-ADDP (2337)
Monday-Friday: 8 a.m. to 8 p.m. Eastern Time
Saturday: 8 a.m. to 5 p.m. Eastern Time

 

Dental Case Management:  1-866-568-6101

Fraud and Abuse Hotline:  1-877-968-7455

 

 

Mailing Addresses

 

Claims

United Concordia Companies, Inc.
ADDP Claims
P.O. Box 69429
Harrisburg, PA 17106-9429

 

Customer Service

ADDP Customer Service
P.O. Box 69430
Harrisburg, PA 17106-9430

 

Authorizations or Appeals

ADDP Authorization or Appeal Requests
P.O. Box 69431
Harrisburg, PA 17106-9431

 

Grievances

ADDP Grievances
Contract Administration
1800 Center Street 2AL4
Camp Hill, PA  17089

 

Fraud and Abuse

United Concordia Companies, Inc.
Special Investigations Unit
4401 Deer Path Road, DP-3B
Harrisburg, PA 17110

 

 

Contact my Government Relations Liaison (GRL)

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