Remote Active Duty Service Member Dental Care | Quick Tips for Accessing Dental Care
Remote active duty service members (ADSMs) require an Appointment Control Number (ACN) to receive private sector dental care under the ADDP-covered all routine* dental care. Below are some questions and answers that may be helpful to remote ADSMs.
Why do remote ADSMs need an ACN?
- An ACN provides approval for ADSMs to receive ADDP-covered private sector dental care through an instant eligibility verification process.
What happens when remote ADSMs request an ACN?
- United Concordia’s secure system interfaces with the Government’s Defense Eligibility and Enrollment Reporting System (DEERS) to verify ADDP eligibility. DEERS determines if ADSMs are eligible to be treated by in the private sector under the ADDP or if they must receive care from a military dental treatment facility (DTF).
How do remote ADSMs obtain an ACN?
- Fill out an online ACN Request Form on the ADDP website. This is the quickest and easiest way to instantly receive an ACN.
- Call United Concordia’s ADDP customer service department at 1-866-984-2337.
What should ADSMs do if they are denied an ACN?
ADSMs will be denied an ACN if they are assigned to a military DTF that is responsible for their dental care or if they are not eligible to receive dental care under the ADDP. To receive care, they must:
- Contact their assigned DTF to receive needed dental care
- Update their DEERS information if they believe their ADDP eligibility status is incorrect
What happens if remote ADSMs do not receive an ACN prior to receipt of private sector dental care?
ADSMs may be responsible for the entire cost of care if an ACN is not received prior to treatment. The only exception for remote ADSMs is for dental emergencies, which do not require an ACN.
*Routine care consists of covered non-specialty dental care such as examinations, cleanings, fillings as long as the dental treatment is less than $750 per procedure or appointment or the cumulative total is less than $1,500 for treatment plans completed within a consecutive 12-month period. All specialty care and care in excess of the dollar amounts noted require the civilian provider to submit an authorization request prior to receipt of care.